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Frequently Asked Questions

Where do I get support if I am a customer residing outside of the U.S.?

What if I have lost or damaged one or both of the enhancers from my yurbuds® sport earphones?

Order replacement enhancers.

If you have questions about your size or model that our sizing guides cannot answer, please contact our customer service team at or (800) 336-4525.

The shape of yurbuds appears different and larger than the earbuds I am familiar with, can you explain more about how they fit and if and why they are comfortable?

The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock and the guarantee that they will not fall out nor hurt.

Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on

What smartphones and MP3 players are compatible with the 3-button controls and dry mic on the Inspire® Pro and the Focus® Pro?

The Inspire Pro and the Focus Pro Performance Fit earphones both feature a dry microphone and 3-button control remote. These features allow convenient navigation of music on your iPod® or iPhone® during rigorous activity as well as hands-free calls on your iPhone® – even during extended use. The components within the 3-button control/ dry mic® are specifically selected for compatibility with: iPhone® (3GS, 4, 4S, 5), iPod® (120GB & 160GB classic; 4th, 5th, & 6th generation nano; 3rd & 4th generation shuffle), iPod® Touch (1st, 2nd, 3rd, 4th generation) and iPad® (1, 2, 3, 4). Some features may work with other devices.

Are there any yurbuds with a microphone that are compatible with Android®, Blackberry®, and other smartphones?

Yes. The Inspire Talk has a dry mic and 1-button control remote. These features allow convenient track and call control during rigorous activity– even during extended use.

Where can I purchase yurbuds in the United States?

You can purchase yurbuds on our website or at many convenient locations. Please, explore our store locator to find a location in your neighborhood.

How do I clean my yurbuds?

To clean yurbuds, remove the enhancers (tips) from earphones and wash with warm, soapy water. Do not use anything containing alcohol. Completely dry the enhancers and reposition on the earphones. As shown in the Quick Start guide:

Left bud between 3:00 and 4:00 position

Right bud between 8:00 and 9:00 position

What happens if my enhancers (tips) are loose on my earphones?

If your enhancers are loose on your earphones, first try cleaning them as detailed above. If the problem persists and you reside in the U.S. or Canada, please contact our customer service team at or (800) 336-4525. Customers that reside outside of the U.S. or Canada refer to the contact emails for your region at the top of this page.

My yurbuds do not stay in my ear – am I doing something wrong?

The best way to understand the magic of the TwistLock is to see it in action:

Where can I find support for my Bluetooth wireless earphones?

If you still have the box that your product came in, there is a detailed quick start guide outlining the features and functions of your new wireless product.

If you no longer have your box or the quick start guide, we have developed several helpful videos that should guide you through each function so you can enjoy your new wireless earphones.

Click the links below to access helpful guides on the Inspire Limited Edition Wireless.

If you still have questions surrounding your Bluetooth Wireless earphones after watching the videos, and you reside in the U.S. or Canada, please contact customer service.

For specific links for the Focus model, please click here.

Sizing Help

Is sizing still available and/or necessary?

Sizing is absolutely still available, but not necessary for a great fit. We are thrilled to offer many exciting options of sport earphones at various convenient locations, including online, that all still embrace our personalized approach and boast the guarantee not to fall out nor hurt your ears. We have made it easy!

As a bit of background, from the beginning, we have offered various sizes, described as sizes 5, 6, 7, 8, 9, and 10. Our most popular size is 5, which we also refer to as our standard size. Our next most popular size is 7, which is the alternative size in several of our models.

Here are your options:
Our standard size, 5, can be found in every product we sell. Several of our products also include an alternative size (7). We are confident that our customers buying any of our products will immediately appreciate the fit and comfort of the sizes offered in all of our models. Our customer service team will, however, send an additional size enhancer pair to a customer who would prefer a more snug fit.

We offer our customers residing in the U.S. and Canada fit advice via phone (800) 336-4525 or via email ( Fit advice for customers residing outside of the U.S. may be obtained by emailing the contact in your geographic region located at the top of this page. In order to determine the best fit for your ear please email us your current size, your shipping address and a side view photo taken from approximately one foot away of you wearing your yurbuds.

Return Policy

The following Returns policy applies to purchases made directly from our online store.

Buy with confidence. Your satisfaction is 100% guaranteed!

If you are not completely satisfied with your purchase then please contact us. We will gladly exchange your product or give you a full refund. We will even pay to have the product shipped back. There’s absolutely no risk to you. Customer Support Return and Exchange Policies

When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you'll need it for a return shipment.

If you require any assistance, please send an e-mail and provide the order confirmation number with a brief explanation of your issue.

Return and Exchange Policies

A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the customer at his or her expense.

We will issue a refund or exchange as long as the request is made within 30 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner's manuals. The merchandise returned will be inspected when it arrives at the warehouse and you will be charged for anything missing.

Note: Errors or oversights when placing orders (wrong model, size, feature, color, unit of measure [each, single, pair, system), or mismatched left or right speakers are the sole responsibility of the customer who accepts all associated expenses.

To Return or Exchange a Product

To initiate a return, please call our Customer Service Center at 1-800-336-4525, from 8:00 a.m. to 8:30 p.m Monday through Friday and 8:00 a.m. to 5:00 p.m., EST Saturday. Our customer service representative will provide you with a return authorization number (RA#) and a prepaid return shipping label. Please write the RA# (RA# XXXXXX) in LARGE, BOLD type on the outside of the shipping carton. If the RA# is not present in the body of the return address or clearly visible on the carton, it will be refused and returned back to you. Please take your package to your local UPS facility (you may even be able to ship via UPS from your workplace). You can use the UPS link below to locate a local drop-off center near you to ship your product:

Visit, or call 1-800-PICK-UPS (800-742-5877).

Return Authorizations are only valid for 30 days from the date issued. Replacement merchandise will not be reserved for more than 30 days past the issuance of the RA. Merchandise received past the return period may be refused and returned. Notification will be sent to the e-mail and/or billing address you provided should your return not be accepted.

Note: We cannot be responsible for e-mail or mailing addresses that are incorrect, changed, filtered, unread or no longer valid.

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