SUPPORT

Having trouble with something? Click a button below to view help, or contact us.

Frequently Asked Questions

Where do I get support if I am a customer residing outside of the U.S. and Canada?

What if I have lost or damaged one or both of the enhancers from my yurbuds® sport earphones?

Order replacement enhancers.

If you have questions about your size or model that our sizing guides cannot answer, please contact our customer service team at info@yurbuds.com or (888) 987-2831.

The shape of yurbuds appears different and larger than the earbuds I am familiar with, can you explain more about how they fit and if and why they are comfortable?

The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock and the guarantee that they will not fall out nor hurt.

Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on yurbuds.com.

What smartphones and MP3 players are compatible with the 3-button controls and dry mic on the Inspire® Pro and the Focus® Pro?

The Inspire Pro and the Focus Pro Performance Fit earphones both feature a dry microphone and 3-button control remote. These features allow convenient navigation of music on your iPod® or iPhone® during rigorous activity as well as hands-free calls on your iPhone® – even during extended use. The components within the 3-button control/ dry mic® are specifically selected for compatibility with: iPhone® (3GS, 4, 4S, 5), iPod® (120GB & 160GB classic; 4th, 5th, & 6th generation nano; 3rd & 4th generation shuffle), iPod® Touch (1st, 2nd, 3rd, 4th generation) and iPad® (1, 2, 3, 4). Some features may work with other devices.

Are there any yurbuds with a microphone that are compatible with Android®, Blackberry®, and other smartphones?

Yes. The Inspire Talk has a dry mic and 1-button control remote. These features allow convenient track and call control during rigorous activity– even during extended use.

Where can I purchase yurbuds in the United States?

You can purchase yurbuds on our website or at many convenient locations. Please, explore our store locator to find a location in your neighborhood.

How do I clean my yurbuds?

To clean yurbuds, remove the enhancers (tips) from earphones and wash with warm, soapy water. Do not use anything containing alcohol. Completely dry the enhancers and reposition on the earphones. As shown in the Quick Start guide:

Left bud between 3:00 and 4:00 position

Right bud between 8:00 and 9:00 position

What happens if my enhancers (tips) are loose on my earphones?

If your enhancers are loose on your earphones, first try cleaning them as detailed above. If the problem persists and you reside in the U.S. or Canada, please contact our customer service team at info@yurbuds.com or (888) 987-2831. Customers that reside outside of the U.S. or Canada refer to the contact emails for your region at the top of this page.

My yurbuds do not stay in my ear – am I doing something wrong?

The best way to understand the magic of the TwistLock is to see it in action:

Where can I find support for my Bluetooth wireless earphones?

If you still have the box that your product came in, there is a detailed quick start guide outlining the features and functions of your new wireless product.

If you no longer have your box or the quick start guide, we have developed several helpful videos that should guide you through each function so you can enjoy your new wireless earphones.

Click the links below to access helpful guides on the Inspire Limited Edition Wireless.

If you still have questions surrounding your Bluetooth Wireless earphones after watching the videos, and you reside in the U.S. or Canada, please contact customer service.

For specific links for the Focus model, please click here.

Sizing Help

Is sizing still available and/or necessary?

Sizing is absolutely still available, but not necessary for a great fit. We are thrilled to offer many exciting options of sport earphones at various convenient locations, including online, that all still embrace our personalized approach and boast the guarantee not to fall out nor hurt your ears. We have made it easy!

As a bit of background, from the beginning, we have offered various sizes, described as sizes 5, 6, 7, 8, 9, and 10. Our most popular size is 5, which we also refer to as our standard size. Our next most popular size is 7, which is the alternative size in several of our models.

Here are your options:
Our standard size, 5, can be found in every product we sell. Several of our products also include an alternative size (7). We are confident that our customers buying any of our products will immediately appreciate the fit and comfort of the sizes offered in all of our models. Our customer service team will, however, send an additional size enhancer pair to a customer who would prefer a more snug fit.

We offer our customers residing in the U.S. and Canada fit advice via phone (888) 987-2831 or via email (orders@yurbuds.com). Fit advice for customers residing outside of the U.S. may be obtained by emailing the contact in your geographic region located at the top of this page. In order to determine the best fit for your ear please email us your current size, your shipping address and a side view photo taken from approximately one foot away of you wearing your yurbuds.

Refunds and Returns

How do I submit a claim for a product return?

Product refunds and returns are available to customers residing in the U.S. or Canada only for products purchased via yurbuds.com or from our yurbuds Event tent. All refund requests must be accompanied by an original sales receipt and the product. Click the Submit Claim Form button below to initiate the refund claim process.

Mail all return products to the address provided below in a secured package and/or padded envelope.

Yurbuds Returns
900 Spruce St.
Suite 550
St. Louis, MO 63102

All claim forms will be processed as quickly as possible. If you have not received your product within 2 weeks, please contact us directly at info@yurbuds.com.

Submit Claim Form

Warranty Replacements:
All products purchased from an authorized retailer are eligible for warranty replacement in accordance with our warranty policy posted.
With the exception of select sellers, warranty claims will not be approved when purchased from Amazon sellers outside of the below list:

  • Sound Earphones
  • Huppin's/1One Call
  • Wired For Less
  • RoadRunner
  • Clever Training
  • TriNowFitness
  • Paragon Sports
  • MobileCity
  • ResproMedical
  • pipeline24
  • Amazon Direct 

All warranty replacements are eligible to customers who purchased and reside in the US and Canada only.

What if I want to return or exchange my yurbuds®?

Please contact us before returning your product. Just as with your running shoes, achieving a proper fit with our unique enhancers and learning the TwistLock™ motion is critical to success. Our customer service team is happy to assist you with any issues.

Purchased on yurbuds.com? – You may exchange your model (price differences apply) or return your pair to us for a full refund within 30 days of purchase. However, you remain responsible for all shipping charges.

Purchased from authorized retailers of third parties? – Please refer to their refund, return, and exchange policies.

With the exception of select stores; warranty claims will not be processed when purchased from Amazon sellers outside of the following list: Sound Earphones, Huppin's, OneCall, Wired for Less, RoadRunner, Clever Training, TriNowFitness, Paragon Sports, MobileCity, ResproMedical, World Wide Stereo, Pipeline24 and Amazon Direct. 

Is there a warranty on my earphones?

Yes, every yurbuds® product is covered under a 1-Year Limited Warranty in the U.S.

Who is protected by this warranty?

This limited warranty (the “Limited Warranty”) protects only the original end-user (“you” or “your”), and is not transferable and is applicable only in the country (excluding EEA member states) in which you originally purchased your yurbuds® Product (the “Product”). Any attempt to transfer this warranty shall immediately make this warranty void.

What is covered by this warranty?

Harman International Industries, Incorporated (“Harman”) is the manufacturer and through its local subsidiary, warrants to you that the Product (including components provided in/with the Product) will be free from defects in workmanship and materials for one year (the “Warranty Period”). During the Warranty Period, the Product (including components), will be repaired or replaced at Harman’s option, without charge for either parts or labor OR at Harman’s sole option, the price of the Product may be refunded, subject to depreciation based on your purchase price for the Product pro-rated over the remaining balance of the Warranty Period. Any warranty service or replacement of parts will not extend the Warranty Period.

This Limited Warranty does not cover defects which are a result of: (1) damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (2) damage during shipment (claims must be presented to the carrier); (3) damage to, or deterioration of, any accessory or decorative surface; (4) damage resulting from failure to follow instructions contained in your owner’s manual; (5) damage resulting from the performance of repairs by someone other than an authorized yurbuds® service center; (6) deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.

Except to the extent expressly prohibited in your jurisdiction by applicable law, all implied warranties, including fitness for a particular purpose and merchantability are hereby excluded and in no event shall Harman or any Harman subsidiary be liable for any indirect, direct, incidental, special or consequential loss or damages whatsoever (including, without limitation, other pecuniary loss) arising out of the use of or inability to use the Product, even if Harman and/or a Harman subsidiary have been advised of the possibility of such damages. To any extent that Harman cannot lawfully disclaim implied warranties under this Limited Warranty, all such implied warranties are limited in duration to the duration of this warranty. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

NOTE: THIS LIMITED WARRANTY DOES NOT APPLY TO CONSUMERS IN THE EUROPEAN ECONOMIC AREA (EEA) AS THEY ARE PROTECTED BY LOCAL CONSUMER LAW AND BENEFIT FROM LOCAL STATUTORY WARRANTIES

Back To Top