Frequently Asked Questions
Where do I get support if I am a customer residing outside of the U.S.?
- Canada: email@example.com
- Europe, Middle East and Africa: firstname.lastname@example.org
- Japan: email@example.com
- China: JBLService@digisaga.com
- India: IndiaSupport@harman.com
- Brazil: firstname.lastname@example.org
- Asia Pacific: ThinWah.Mok@harman.com
- Russia: email@example.com
What if I have lost or damaged one or both of the enhancers from my yurbuds® sport earphones?
If you have questions about your size or model that our sizing guides cannot answer, please contact our customer service team at firstname.lastname@example.org or (888) 987-2831.
The shape of yurbuds appears different and larger than the earbuds I am familiar with, can you explain more about how they fit and if and why they are comfortable?
The ergonomics of yurbuds sport earphones are indeed different and it is that unique design that creates the TwistLock™ and the guarantee that they will not fall out nor hurt.
Our development team studied the human ear, and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on yurbuds.com.
What smartphones and MP3 players are compatible with the 3-button controls and dry mic on the Inspire® Pro and the Focus® Pro?
The Inspire Pro and the Focus Pro Performance Fit earphones both feature a dry microphone and 3-button control remote. These features allow convenient navigation of music on your iPod® or iPhone® during rigorous activity as well as hands-free calls on your iPhone® – even during extended use. The components within the 3-button control/ dry mic® are specifically selected for compatibility with: iPhone® (3GS, 4, 4S, 5), iPod® (120GB & 160GB classic; 4th, 5th, & 6th generation nano; 3rd & 4th generation shuffle), iPod® Touch (1st, 2nd, 3rd, 4th generation) and iPad® (1, 2, 3, 4). Some features may work with other devices.
Are there any yurbuds with a microphone that are compatible with Android®, Blackberry®, and other smartphones?
Yes. The Inspire Talk has a dry mic and 1-button control remote. These features allow convenient track and call control during rigorous activity– even during extended use.
Where can I purchase yurbuds in the United States?
You can purchase yurbuds on our website or at many convenient locations. Please, explore our store locator to find a location in your neighborhood.
How do I clean my yurbuds?
To clean yurbuds, remove the enhancers (tips) from earphones and wash with warm, soapy water. Do not use anything containing alcohol. Completely dry the enhancers and reposition on the earphones. As shown in the Quick Start guide:
Left bud between 3:00 and 4:00 position
Right bud between 8:00 and 9:00 position
What happens if my enhancers (tips) are loose on my earphones?
If your enhancers are loose on your earphones, first try cleaning them as detailed above. If the problem persists and you reside in the U.S. or Canada, please contact our customer service team at email@example.com or (888) 987-2831. Customers that reside outside of the U.S. or Canada refer to the contact emails for your region at the top of this page.
My yurbuds do not stay in my ear – am I doing something wrong?
The best way to understand the magic of the TwistLock is to see it in action:
Where can I find support for my Bluetooth wireless earphones?
If you still have the box that your product came in, there is a detailed quick start guide outlining the features and functions of your new wireless product.
If you no longer have your box or the quick start guide, we have developed several helpful videos that should guide you through each function so you can enjoy your new wireless earphones.
Click the links below to access helpful guides on the Inspire Limited Edition Wireless.
If you still have questions surrounding your Bluetooth Wireless earphones after watching the videos, and you reside in the U.S. or Canada, please contact customer service.
For specific links for the Focus model, please click here.